I'm a little confused as to the purpose of registering a Kodak product that was received as a gift. On Christmas morning 2004 both my daughter and I were delighted to each have received EasyShare cameras! The first digital cameras for each of us! My daughter received the model CX7330 and I the CX 7430. I must say that I have been very happy with my gift and I use it all the time. I've learned so much that I was ready to upgrade to a digital with more bells and whistles. My love of Kodak quickly turned to hate for Kodak when I contacted your warranty repair department on my daughter's camera.
It seems that registration of a gift, Christmas or otherwise means nothing without a receipt. Most gifts do not come with receipts. And if they do it is either 1. a gift receipt that as was explained to me by your CSR is not sufficient in proving date of purchase or purchase price. Or 2. the gift giver wants to prove that he/she spends big money on gifts. So it seems it matters not that the serial number was registered just after Christmas on the Kodak website for both of our Christmas cameras.
I've decided not to purchase another Kodak product and I will yell at the top of my lungs my distrust of the Kodak company. I have told all my family/friends/neighbors/coworkers and the blogosphere of my unhappy experience with Kodak. In just over a week I will be moving to a new county with more neighbors and they will all hear how a one year warranty really means nothing at all to the Kodak company. You'd think that 2 cameras registered to 2 people at the same address and both received on Christmas and one needing repair in less than a years time would prove that the items were gifts and are still in the warranty period.
Sincerely,
Lillie Wifeandmotherof4
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